SpinRise Privacy Policy

Information We Collect

We collect personal information you provide during account registration, such as your name, email address, phone number, date of birth, and identification documents for KYC verification. We also gather transaction details including deposits, withdrawals, and gaming activity, as well as interaction records from support communications. Usage data like IP address and device information is collected automatically to ensure platform functionality and compliance with anti-money laundering (AML) regulations.

How We Use Your Information

Your information is used to process payments, manage accounts, and facilitate gaming sessions in line with our Curaçao eGaming licence. We utilise it for identity verification, fraud prevention, and AML compliance to meet legal obligations. Additionally, data helps provide customer support, analyse player behaviour for service improvements, and send marketing communications where you have consented under APP 7.

Information Sharing

We do not sell or rent your personal information to third parties. Data may be shared with trusted service providers such as payment processors and identity verification services under strict confidentiality agreements. Sharing also occurs where required by law, regulators, or for AML compliance in Australia and Curaçao.

Data Security

We implement industry-standard measures including encryption, secure servers, and access controls to protect your personal information from unauthorised access or disclosure. Regular security audits and monitoring systems detect and prevent potential breaches. Data is retained only as long as necessary, typically at least five years for KYC and AML records post account closure, in accordance with regulatory requirements.

Your Rights

Under the Australian Privacy Principles (APPs), you have rights to access, correct, or delete your personal information by contacting us. You may withdraw consent for marketing, request data portability, or object to processing for certain purposes. For complaints, contact our privacy officer or the Office of the Australian Information Commissioner (OAIC); GDPR rights apply if you are in the EEA.

Cookies and Tracking

We use cookies and similar technologies to enhance site functionality, analyse usage, and personalise your experience. These include essential cookies for security and optional analytics cookies, which you can manage via browser settings or our consent banner. Disabling cookies may limit some features.

Contact Us

For privacy concerns or to exercise your rights, contact our Data Protection Officer.

Email: [email protected]